Billing Executive Interview Questions - Sales Hiring Guide

Introduction

Hiring the right Billing Executive is critical in Sales to ensure accurate invoicing, timely revenue collection, and compliant billing operations. A skilled Billing Executive reduces revenue leakage and supports cash flow stability.

This guide includes role-specific interview questions across basic, intermediate and advanced levels, plus targeted pre-screening one-way video prompts. Use these to standardise evaluations and speed up candidate screening.

Billing Executive Interview Questions

Basic Billing Executive Interview Questions

1. Describe your experience with end-to-end billing processes. Which billing systems have you used?
2. Explain the steps you follow to generate and send accurate invoices.
3. How do you handle billing errors or discrepancies when a client disputes an invoice?
4. What controls do you use to ensure invoices are issued on time each billing cycle?
5. Which software tools (ERP, accounting, spreadsheet) are you most comfortable with for billing tasks?
6. How do you prioritise billing tasks when multiple deadlines coincide?
7. Describe your experience reconciling billed amounts with payments received.
8. How do you ensure customer billing information (rates, contact details, PO numbers) stays current and accurate?

Intermediate Billing Executive Interview Questions

1. Explain how you manage aged receivables and the steps you take to reduce days sales outstanding (DSO).
2. Describe your approach to implementing billing adjustments, credits, or refunds while maintaining audit trails.
3. How do you handle contract-based pricing, discounts, or special billing arrangements for key clients?
4. Share an example of a billing process improvement you proposed and implemented. What were the results?
5. How do you coordinate with sales, customer service and sales teams to resolve billing-related issues?
6. Which billing KPIs do you track and how do you use them to drive performance?
7. Describe your experience with revenue recognition rules as they relate to invoicing and collections.
8. How do you manage billing for recurring services vs. one-time charges?
9. Explain how you prepare billing data for month-end close and reporting.
10. Have you been involved in billing system implementations or migrations? What role did you play?

Advanced Billing Executive Interview Questions

1. Discuss your experience applying complex contract terms (multi-element arrangements, milestone billing) to the invoicing process.
2. How do you ensure billing compliance with tax rules (VAT/GST/sales tax) across multiple jurisdictions?
3. Describe how you design internal controls to prevent billing fraud and ensure SOX or regulatory compliance.
4. Explain how you analyse billing data to identify revenue leakage or billing discrepancies at scale.
5. Share a time you led automation or RPA initiatives to streamline billing. What were the key challenges and outcomes?
6. How do you structure intercompany billing and reconciliations for a multinational environment?
7. Explain your role in audit preparedness: documentation, schedules, and responding to auditor queries related to billing.
8. How do you forecast cash receipts from invoiced amounts and incorporate billing cycles into cash flow models?
9. Describe how you manage SLAs and billing performance metrics for third-party billing providers or outsourcing partners.
10. How would you approach redesigning a broken billing process that causes frequent disputes and late payments?

Pre-Screening Video Interview Questions for Billing Executive

Use one-way video questions to quickly assess communication, technical knowledge and problem-solving before live interviews. Each prompt below includes a brief evaluation guide.

1. Question: Briefly describe your billing experience, the systems you've used, and one accomplishment you are proud of.
   Evaluation: Look for clarity, relevant system experience (ERP/spreadsheet tools), and measurable achievement (reduced DSO, error rate, cycle time).
2. Question: Explain how you would investigate and resolve a high-value invoice dispute from a major client.
   Evaluation: Assess logical approach, stakeholder communication, documentation practices and speed-to-resolution mindset.
3. Question: Describe a specific example where you improved a billing process. What steps did you take and what was the impact?
   Evaluation: Seek evidence of problem identification, data-driven analysis, project ownership and measurable results.
4. Question: How do you ensure tax and compliance requirements are met on invoices across different regions?
   Evaluation: Evaluate knowledge of tax considerations, use of controls and reliance on external advisors or tax teams as needed.
5. Question: How do you prioritise daily billing tasks when facing competing deadlines and limited resources?
   Evaluation: Look for prioritisation frameworks, communication with stakeholders, and examples showing time management under pressure.

Conclusion

Structured, role-specific interview questions help hiring teams identify Billing Executives who combine technical billing expertise with process discipline and strong stakeholder communication. Candidates benefit from clear expectations about the skills and scenarios they'll be assessed on.

ScreeningHive supports efficient hiring with one-way video interviews, faster screening cycles and standardised evaluations, enabling consistent candidate assessment and improved time-to-hire for Sales teams.